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Main Street Tel: +353~1~843 7127
Rush Fax: +353~1~843 7781
Co. Dublin E-mail:
info@dalmac.ie
Ireland Web:
www.dalmac.ie
D A L M A C
RECRUITMENT & AVIATION SERVICES
CABIN CREW OPERATOR TRAINING AGREEMENT
This agreement is dated ___/___/200__ between Dalmac Recruitment & Aviation Services &
NAME: ……………………………………………………………………………………………………
ADDRESS…………………………………………………………………………………………………
……………………………………………………………………………………………………………..
First and foremost, congratulations on being offered a place on Dalmac’s training course! We look forward to
working with you on the course. Below are all the details of your training contract. Like all contracts it contains
legalistic phrasing etc. so if you are not sure of anything on the contract please contact us and we will answer any
questions that you may have:
Objective:
To successfully train with Dalmac Recruitment & Aviation Services for the position of Cabin Crew Operator for
B737/800 aircraft for the purpose of gaining employment with Workforce International Contractors Ltd., who
have a 3 year contract to supply subcontracted Cabin Crew to Ryanair.
1. Criteria for Acceptance to the Training Course:
To qualify for acceptance to the training Course applicants must satisfy the following criteria:
1) Pass interview assessment
2) Pass entrance test
3) Intermediate+ level of English
4) Aged 18+
5) Able to swim
6) Height between 5”2 and 6”3
7) Willing and have unrestricted right to work anywhere in Ireland and the UK
Medically fit in accordance with airline procedures
9) No previous criminal record
10) Weight in proportion to height
11) Hold current EU passport valid for minimum of 1 year
Please note all candidates must be proficient in the English language in order to qualify for a place on the
course. This will be assessed at interview stage & again on the first day of the training course.
Dalmac Recruitment and Aviation Services
Main Street, Rush
Co. Dublin, Ireland
Tel: +353-1-843-7127
Fax: +353-1-843-7781
info@dalmac.ie
www.dalmac.ie
A Division of Fingal Language Institute Ltd. Reg. in Ireland Reg. Number: 168400 VAT No. 6568400N
Directors: D. McCrudden, A. McCrudden
2. Medical Exam:
Like a lot of jobs these days a medical examination is necessary. To operate as cabin crew it is a requirement that a
medical exam will have to be taken by an aviation approved doctor during the training course. The fee for the
medical exam is included in the course tuition fee. It will be necessary to pass the exam in order to continue with the
training course (conditions preventing participation in the course include epilepsy and insulin dependent diabetes
sufferers).
3. Airport ID Application / References Letters:
For security reasons you will need an Airport Identification Card to access the airport to operate as cabin crew. It
is the candidate’s responsibility to ensure that they have provided the training school with all the relevant details to
obtain an airport ID. There are different requirements for different airports. Once you have registered for your
training course you will receive your Training Pack by email. It will contain detailed instructions regarding all the
required paperwork needed in order to obtain your Airport Security I.D.
It is vital that you follow all instructions carefully and keep in contact with Dalmac staff as we will be able to assist
you with any queries you may have.
PLEASE NOTE IT WILL NOT BE POSSIBLE TO OPERATE AS CABIN CREW IF YOU DO NOT HAVE AN ID,
THEREFORE YOU MUST BE ABLE TO SUPPLY ACCURATE DATES AND CONTACT DETAILS FOR ALL OF
YOUR REFEREES AND MAKE PROVISION FOR REFERENCES TO BE WRITTEN IN ENGLISH IF
NECESSARY.
These must be provided either before, or on the first day of the course, in order to provide sufficient time to
be processed before the end of the course.
4. Pre-Course Home Study Pack:
Cabin Crew training is both intensive and challenging. In order to facilitate the later process of learning, a precourse
home study manual has been designed for your benefit. You will receive a link to this pack upon
registration. We estimate a requirement of at least 3 weeks home study in order to ensure your success. Please
consider this as both a text and workbook. The assessment tests at the end of each module will prove to be valid
indicators of your progress. You will be assessed on day one of the course by means of a multiple choice
examination. Trainees who do not put in the required amount of study may not pass this entrance exam, excluding
you from partaking in the course. A resit opportunity is available the following day. Should you fail the re-sit exam
you will have to wait a further 3 weeks to sit the entrance exam again (to allow for more study time).
5. Training Course Schedule:
The course will run for approximately five weeks (generally from 0900 – 1800) five days a week. The majority of the
training days will be completed in the classroom; however, training will also be carried out at an airport base and inflight.
Due to the availability of aircraft this training may not necessarily happen during normal course hours and
may be completed at weekends or during the night. It will be necessary for the trainees to make themselves
available at these times should it be required. The training school reserves the right to change the course plan and
move the location of the classroom if it proves necessary to do so.
6. Breakdown of Training Course Schedule:
• Entrance examination based on “pre-course home study pack”
• Introduction day and paperwork
• Uniform fitting and grooming
Service Training
• Airline terminology
• Ryanair route information
• Passenger Handling / Customer Care
• Service on board
• Boarding Duties
A Division of Fingal Language Institute Ltd. Reg. in Ireland Reg. Number: 168400 VAT No. 6568400N
Directors: D. McCrudden, A. McCrudden
Safety Training
• Survival Techniques (this will take place in a local swimming pool)
• Equipment Operation on board
• Evacuating Procedures
• Firefighting
• Dangerous Goods
• Security
• First Aid
• Crew Resource Management
• Aircraft Visit
• Cabin Trainer
• Fire Chamber
• Supernumerary Flights
Supernumerary Flights:
On successful completion of the final examination and for the purpose of completion of the training, it will be
necessary for each trainee to complete a series of “supernumerary flights” (practice flights) with experienced cabin
crew staff operating on Ryanair aircraft.
Supernumerary flights will be organised over two or three consecutive days and are part of the training and
therefore unpaid. The base/airport from which the supernumerary flights are operated will be assigned subject to
availability and will be at the discretion of Ryanair.
At all times Workforce International Contractors Ltd. have the right to relocate cabin crew staff to any Ryanair
European base/airport. While every consideration will be given to each trainee’s base preference, due to logistical
and operational demands the cabin crew contract agencies have the right to move staff where Ryanair’s operation
requirements dictate.
7. Transport to Off-site Training Locations:
During the training course it will be necessary to complete part of the training at off-site locations (e.g. Dublin Airport
/ UK Airports). Any road transport required to/from these will be supplied by the training school. Any air transport
required to/from these locations will be supplied by Ryanair.
Should a trainee fail to take advantage of the transport supplied due to illness/lateness/etc., no subsequent or
alternative arrangement will be offered. Failure to attend off-site training may result in expulsion from the training
course.
Daily Transport:
It will be the responsibility of the candidate to make their own daily travel arrangements to the training course
location(s). Host families in Ireland are usually (but not always) within walking distance to the training venue.
8. Accommodation during the Training Course:
With the exception of Dalmac training courses held in Ireland, the trainee is responsible for organising and paying
for their own accommodation during the course. Dalmac can provide inexpensive Host Family accommodation for
all courses held in Dublin, Ireland. This accommodation expense can be paid by the BOI bank loan that each
Dalmac trainee will receive upon successful completion of the training course. Should a candidate leave or fail the
course, host family payment must be made before departure.
For courses held abroad, the training school will provide each candidate with contact details of other students on
the course to enable trainees to arrange their own shared accommodation before the course start date. Unless you
make a written request, your email contact address will be passed on to all other candidates on your training
course.
9. Study Time:
The training course is an intensive programme and will require that each trainee takes approximately 2 hours each
evening to revise what they have learned that day. You will need to do this in order to pass the exams. It is hard
work but you will find the training course exciting and fun and it’s a great opportunity to meet new people and make
new friends.
A Division of Fingal Language Institute Ltd. Reg. in Ireland Reg. Number: 168400 VAT No. 6568400N
Directors: D. McCrudden, A. McCrudden
10. Attendance:
Like any course that you would study attendance is compulsory. In a mere five weeks you will learn an entirely new
profession. Each day of the course is dedicated to a specific training technique and cannot be repeated, hence, it is
obligatory that all trainees maintain a 100% attendance record. Absenteeism or repeated tardiness will result in
expulsion from the course.
11. Professional Conduct and Dress Code:
Trainees are required to dress in “business attire” for the duration of the training course. A trainee’s general
behaviour and attitude will be assessed throughout the training course. If your instructor deems your behaviour to
be unsatisfactory, (this would include abuse of alcohol/drugs) you may be expelled from the training course and you
will not be offered a position as cabin crew.
12. Examinations:
All trainees will be asked to sit a multiple choice exam on the 1st day of the course based on the “pre-course home
study pack”. Examinations will also take place throughout the training. It will be necessary for any trainee who
would like to gain a position with Workforce International Contractors Ltd. to pass all of these exams. An opportunity
to re-sit any exam may be given on the last day of the course depending on your performance (with the exception of
the entrance exam – please refer to #4). If you are encountering any difficulties on the course it is extremely
important that you inform the trainer and Dalmac staff so that they can give you as much additional assistance as is
possible.
13. Wings Ceremony:
Successful trainees will be invited to participate in the wings ceremony / presentation to celebrate all the hard work
during the course and will be organised for you by the training school. You will receive your uniform and training
certificate on this day.
14. Base Allocation:
While every effort is made to meet your preferred base request, please note there may not be any positions
available at these locations and as such, you may be offered an alternative base. Base allocations will be assigned
during the three weeks before the first day of the course and therefore you can begin your search for
accommodation with other students at your base. Your instructor will endeavour to assist you with contact details
from crew notice boards and letting agents.
You have time allocated in the course plan for a “base visit” and this includes time to view accommodation. Please
note that should you need to overnight on your base visit, this will be at your own expense, however a free return
flight/s will be booked for you for your “base visit” It will be the trainee’s own responsibility to organise their
accommodation at their new location.
15. Health Insurance:
In order to qualify for health insurance during training all candidates should ensure that they hold a valid European
Health Insurance Card (EHIC) issued by their Home Country before commencing the Training Course. An EHIC
entitles the holder to free emergency medical assistance in any EU member state in which they are not residing.
Once employment commences employees will need the following documents to be covered for health insurance;
If Based in ANY UK BASE:
1) UK EHIC issued by the UK government (application to be made by the employee – this can be done online at
http://www.dh.gov.uk/en/Policyandguidan ... /index.htm
If Based in ANY IRISH Base
1) Irish EHIC – issued by the Irish Health Authority (WFI will include application form in Graduation Pack)
2) HSE Medical Card – this card will entitle the holder to free medical care within the Irish public healthcare
system. Application can only be made directly by the employee and is subject to various requirements/criteria.
For more information go to
http://www.hse.ie/en/.
A Division of Fingal Language Institute Ltd. Reg. in Ireland Reg. Number: 168400 VAT No. 6568400N
Directors: D. McCrudden, A. McCrudden
If Based in EU BASE - Excluding ALL Irish bases and UK bases:
1) Irish EHIC – issued by the Irish Health Authority (WFI will include application form in Graduation Pack)
2) E101 Cert - this certificate informs another EEA State that you, the posted worker, continue to be insured for
social security purposes in Ireland. It informs the authorities of the EEA State to where you are being posted
that you are exempt from paying social insurance in that State. (WFI will make application on receipt of all
required information from employee)
3) E106 Cert – this certificate entitles the holder to public health cover in their posted country (WFI will make
application on receipt of the E101 Cert - this process can take from 6-12 weeks.)
** Please note also that these certificates are linked to your employer/employment, hence, are only valid while the
holder remains employed by Workforce. The Certs will become invalid upon resignation or termination of the
employment contract.
16. Successful Completion of Course:
Workforce International Contractors Ltd. will employ trainees who have successfully completed all aspects of the
training course i.e., exams and the supernumerary flight procedure for positions of cabin crew contracted to operate
on Ryanair aircraft.
It will be the trainee’s own responsibility to organise their accommodation at their new location. Once assigned to a
base, trainees should have sufficient funds to support themselves (rent, food, etc) until such time as their first salary
is deposited into their bank account on 10th day of the month. The minimum sustenance amount is estimated at
€250 per week.
17. Dalmac’s Bank Account Details:
Name/Address: Bank of Ireland, Skerries, Co Dublin
Sort Code: 90-08-93
IBAN: IE10 BOFI 9008 9310 5298 99
Bank Identifier Code: BOFIIE2D
Account Name: Fingal Language Institute Ltd T/A Dalmac Aviation
Account Number: 10529899
………………………………………………………………………………………………………………
18. Deposit:
A 200 euro deposit should be paid by bank transfer prior to the course start date. Please refer to the “registration
pack” for full details and instructions. This deposit is non-refundable and non-transferable.
19. Course Fees:
The training course fee is €2150 excluding deposit. Only candidates who successfully pass the training course
pay the training course fee. All course fees fall due immediately after the final exam and prior to the Wings
Ceremony. Candidates who fail or defer their Supernumerary Days will be required, without exception, to pay full
course fees. Any unpaid training fees will automatically be deducted from salaries upon commencement of
employment. The paperwork for candidates availing of the Bank Loan facility will be automatically processed on the
final day of the course.
Included in Course Fees Excluded from Course Fees
Air transport to all off-site training locations where
required
Theoretical and practical tuition - including all course
books and materials
Crew bag
Processing of all admin documentation including
o Airport security pass / ID
o Social security and tax set-up
o Bank assistance and set-up (as applicable)
Official IAA Medical Examination
'Relocation to Base'
o Base & Accommodation Info Assistance
o Flight to new base (if outside Ireland)
Advice and assistance during course
Staff Uniform
(Issued at the end of the course – fee €30
per month deducted from salary – first 12
months only.)
Accommodation / Food
Overnight accommodation on base visit.
A Division of Fingal Language Institute Ltd. Reg. in Ireland Reg. Number: 168400 VAT No. 6568400N
Directors: D. McCrudden, A. McCrudden
20. Bank Account:
Dalmac will facilitate in assisting each candidate to open a personal bank account. Salaries will be paid directly into
this account. A Cirrus card will be provided with the bank account. This will allow candidates access to the bank
accounts from ATMs anywhere in Europe.
21. Loan Facility:
On behalf of interested candidates, Dalmac Recruitment and Aviation Services Ltd., in cooperation with the Bank of
Ireland, can guarantee a personal loan facility for all successful students. The loan can cover the entire cost of the
course fees plus the host family fees etc. However, the amount that the candidates decide to borrow is at their
discretion. The loan must be repaid over a maximum period of 12 months, however, candidates may repay their
loan earlier if they so wish. If a candidate repays their loan at an earlier stage, no extra interest will be added. The
maximum loan amount available is currently €3,000.
The loan facility and the current account will only come into effect once candidates have successfully completed the
training course. Repayment of the loan will commence from the second salary payment. Should a candidate fail to
complete the course, the loan shall not be activated, however host family payments must be made before
departure.
22. Refund Policy:
Under no circumstances will deposits or course fees be refunded or transferred.
23. Assignment:
The Training School shall have the right to assign this Agreement to any other person, firm or corporation without
the Trainee’s consent. This agreement is personal to the trainee and shall not be assignable by the trainee.
24. Summary:
While Workforce International Contractors Ltd. currently has contracts of employment for positions crewing Ryanair
aircraft at bases throughout Europe, you must clearly understand that your position on the training course does not
constitute an offer of employment. Positions with Workforce International Contractors Ltd will only be offered to
those who have successfully completed all aspects of the assessments and training process.
In order to do this, you must achieve the required pass rate in all examinations throughout the training course and
you must also pass the medical examination required by the aviation authorities. Your overall attitude will also be
assessed throughout the course. The medical examination will be undertaken by an aviation practitioner and
trainees who are found to have illnesses such as epilepsy which may affect the safety of the passengers will not
meet the medical requirements for the position and therefore an offer of employment with Workforce International
Contractors Ltd will not be made.
25. Advertising:
Dalmac Recruitment and Aviation Services Ltd. reserve the right to use any photographs/video footage taken during
the recruitment/training or while working, for any of its company advertising and promotions.
26. Appliable Law
The relationship between Dalmac Recruitment & Aviations Services and you shall at all times be governed by the
law in effect and as amended from time to time in the Republic of Ireland. The Irish courts have jurisdiction in all
matters relating to the execution and termination of this contract.
27. Confidential Information:
Except insofar as your duties shall require it, you shall not, during the continuance of your training with the Training
School or at any time after the termination thereof, without the previous written consent of the Training School ,
disclose any “Confidential Information” relating to the Training School and/or its associated companies (including
Ryanair and the Employer) or their respective businesses, any trade secrets, the knowledge of which you may
possess while training with the Training School, not use or attempt to use such information or trade secrets in any
way that may cause loss or injury to the Training School, it’s associated companies (including Ryanair and the
Employer) or their respective businesses with which the Training School has business dealings.
A Division of Fingal Language Institute Ltd. Reg. in Ireland Reg. Number: 168400 VAT No. 6568400N
Directors: D. McCrudden, A. McCrudden
“Confidential Information” includes but is not limited to all secret confidential information of whatever kind that may
have come to your knowledge during or as a result of your training with the Training School, its business plans,
finances, staff, customers and prospective customers, suppliers or products, information which has been disclosed
to the Training School in confidence by a third party, and any other information of a kind that would usually be
regarded as secret or confidential.
You shall not at any time during your training nor at any time after the termination of your training, directly or
indirectly gather material about any aspect of the Training School’s operation for use by newspapers, magazines,
websites, television or radio stations, or any other media or other third party use.
You are expressly prohibited from making any video, audio, electronic or other recording of any aspect of the
Training School’s or Ryanair’s operations whilst on duty or off duty without the express prior written permission of
the Training School and Ryanair.
You shall not work on behalf of any media organisation or work on a freelance basis during your training with the
Training School. Failure to comply with the above provisions shall be considered grounds to immediately terminate
your participation in the training course. In addition, the Training School will initiate legal proceedings against you
and/or any relevant third party seeking damages (including exemplary damages) for defamation libel, breaches of
confidentiality and invasion of privacy and furthermore shall pursue you for the legal costs of said proceedings.
Please note: In accordance with Irish law all original documentation submitted for either training or
employment purposes will be kept on file either here in Dalmac, Workforce International or Airport Security.
We therefore regret that we will be unable to return any documentation submitted by you. We regret any
inconvenience this may cause.
Good Luck!
Finally, congratulations again on being offered a place on a Dalmac training course. Best of luck on the course and
we hope everything works out well for you. If you have any queries about this contract please do not hesitate to
contact:
I, the undersigned, understand and agree to accept the terms of this Training Agreement: - I understand that my
position on the training does not constitute an offer of employment and in order to secure a contract of employment
with Workforce International Contractors Ltd I will need to pass all aspects of my training, including oral, practical,
written examinations, a medical examination and reference / identity checks.
Finally, please sign and print your name below.
Signed: (Student) ___________________________________________________
Date: ____________________________
PRINT NAME (CAPS): ___________________________________________________
Signed: (School) ___________________________________________________
Date: ____________________________
Copyright 2008. Dalmac Recruitment & Aviation Services All Rights reserved. All news releases and communications provided by Dalmac
are copyrighted. Any form of copying without express written permission is prohibited. Further distribution of these materials outside Dalmac and
authorized personnel is strictly forbidden, which includes but not limited to posting, emailing, faxing, archiving in a public database,
redistributing via a computer network or in a printed form.
Dalmac Recruitment and Aviation Services
Main Street, Rush
Co. Dublin, Ireland
Tel: +353-1-843-7127
Fax: +353-1-843-7781
info@dalmac.ie
www.dalmac.ie
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